This Payment Policy explains the payment terms that apply when customers purchase T-shirts and other products offered by Alviona. By placing an order and submitting payment, you agree to the terms set out below.
Company Information
Company: Alviona
Address: 29 ALLERTON CLOSE, BOREHAMWOOD, WD6 4AF
Email: support@alviona.online
Telephone: +44 7802400670
1. Payment Requirement
Full payment is required when an order is placed unless another payment arrangement is clearly made available during the checkout process. Orders will not normally be processed for fulfilment until the required payment has been successfully authorised or received.
Customers are responsible for ensuring that the payment information submitted during checkout is complete, accurate and valid.
2. Available Payment Methods
The payment methods currently available for an order will be displayed during checkout.
The availability of particular payment methods may depend on the customer's location, transaction value, device, payment provider or other technical and commercial factors.
Alviona does not guarantee that every payment method will be available for every transaction.
Customers should select one of the payment options presented at checkout and follow the instructions provided to complete their payment.
3. Payment Authorisation
When an order is submitted, the customer's selected payment method may be subject to authorisation, verification and security checks.
A payment may be declined or delayed if the payment provider is unable to authorise the transaction.
Submitting an order does not necessarily mean that payment has been successfully accepted. An order will only proceed when the relevant payment process has been completed successfully.
4. Accurate Billing Information
Customers must provide accurate billing and payment information when making a purchase.
This may include the customer's name, billing address and any other information required to complete or verify the transaction.
If incorrect, incomplete or inconsistent payment information is provided, the order may be delayed, rejected or cancelled.
Customers should review their information carefully before confirming an order.
5. Pricing
The price payable for each product will be the price displayed on the website at the time the customer places the order, subject to any correction of obvious pricing or technical errors.
Customers should review the product price and the total amount payable before completing checkout.
Prices may be changed from time to time. A price change will not normally affect an order that has already been successfully placed and accepted, except where there has been an obvious pricing error.
6. Currency
The applicable currency and total amount payable will be displayed during the checkout process.
Where a customer's bank, card issuer or payment provider operates in a different currency, that provider may apply its own exchange rate or currency conversion charges.
Any currency conversion fees, foreign transaction fees or other charges imposed independently by a customer's bank or payment provider are outside Alviona's control.
7. Additional Charges
Any charges forming part of the order and collected by Alviona will be shown during checkout before the customer confirms payment.
Customers should review the final order total carefully before placing their order.
Alviona will not knowingly add undisclosed charges to an order after the customer has completed checkout.
8. Payment Security
Reasonable measures are taken to support secure payment processing.
Customers should ensure that they place orders using a secure device and internet connection and should not disclose sensitive payment information to unauthorised persons.
Customers should contact Alviona promptly if they believe that payment information relating to an order has been used without their permission.
9. Payment Verification
In some circumstances, additional verification may be required before an order can be processed.
This may occur where transaction information appears incomplete, inconsistent or unusual, or where additional checks are required to help prevent unauthorised or fraudulent transactions.
If additional information is reasonably required to verify an order, the customer may be contacted using the details provided with the order.
Failure to provide sufficient information may result in the order being delayed or cancelled.
10. Declined Payments
If a payment is declined, customers should check that their payment information is correct and that sufficient funds or credit are available.
Customers may also contact their bank or payment provider for further information regarding a declined transaction.
Alviona does not control the approval or refusal decisions made independently by banks, card issuers or other payment providers.
An order for which payment cannot be successfully completed may not be processed.
11. Failed or Interrupted Transactions
Technical issues may occasionally interrupt the checkout or payment process.
If a customer is unsure whether a transaction has been completed, the customer should check for an order confirmation and review the relevant payment account before attempting to submit the payment again.
This can help reduce the risk of accidentally placing duplicate orders.
Customers may contact Alviona if they need assistance confirming whether an order has been received.
12. Duplicate Payments
If a customer believes that the same order has been charged more than once, the customer should contact Alviona as soon as reasonably possible.
Customers should provide sufficient information to identify the relevant order and transaction.
Where a genuine duplicate payment has been confirmed, appropriate steps will be taken to correct the duplicate charge.
13. Payment Confirmation
After a successful order submission, customers may receive confirmation containing details of their purchase.
Customers should review the confirmation and notify Alviona promptly if they identify an apparent error in the order information or amount charged.
Payment confirmation alone does not remove Alviona's right to cancel or correct an order where there is a genuine technical, pricing, availability, payment or fraud-related issue.
14. Order Acceptance
The completion of payment does not necessarily mean that an order has been finally accepted for fulfilment.
An order may still be reviewed for payment verification, product availability, pricing accuracy or other legitimate processing requirements.
If an order cannot be accepted after payment has been received, the customer will be informed and any amount due to be returned will be handled through the appropriate refund process.
15. Suspected Fraud or Unauthorised Transactions
Alviona reserves the right to delay, reject or cancel an order where there are reasonable grounds to suspect fraud, unauthorised payment activity, misuse of payment details or other unlawful activity.
Additional verification information may be requested where reasonably necessary.
Where appropriate, suspicious transactions may also be handled in accordance with applicable legal and payment-security requirements.
16. Refunds to the Original Payment Method
Where a refund is approved in accordance with the applicable return and refund terms, the refund will generally be issued through the appropriate payment method associated with the original transaction where reasonably possible.
The time required for a refund to appear in the customer's account may depend on the customer's bank or payment provider.
Processing periods applied by third-party financial institutions are outside Alviona's direct control.
17. Chargebacks and Payment Disputes
Customers who believe there is a problem with an order or payment are encouraged to contact Alviona before initiating a payment dispute so that the issue can be reviewed.
If a chargeback or payment dispute is opened, Alviona may provide relevant transaction and order information to the payment provider where necessary to respond to the dispute.
This may include payment records, order information, communications and fulfilment information relevant to the transaction.
18. Customer Responsibility
Customers are responsible for ensuring that they are authorised to use the payment method selected for an order.
Customers must not use stolen, fraudulent, unauthorised or otherwise unlawfully obtained payment information.
The person submitting the order is responsible for ensuring that all information supplied during checkout is accurate and that the payment method is being used lawfully.
19. Changes to Payment Arrangements
Payment procedures, available payment methods and checkout functionality may be updated from time to time to reflect operational, technical, security or regulatory requirements.
The payment options and applicable information displayed during checkout at the time an order is placed will apply to that transaction.
Any significant issue affecting an existing order will be handled on the basis of the circumstances applicable to that order.
20. Payment Enquiries and Contact Information
Customers who have questions concerning payments, charges, duplicate transactions, declined payments, refunds or payment-related order issues may contact Alviona using the following details:
Company: Alviona
Address: 29 ALLERTON CLOSE, BOREHAMWOOD, WD6 4AF
Email: support@alviona.online
Telephone: +44 7802400670
When contacting Alviona regarding a payment, customers should provide sufficient information to identify the relevant order. For security reasons, customers should not send full payment card details or other highly sensitive financial information by email.