Return and Refund Policy

Last updated: 9 October 2026

Contact us about a return or cancellation

For BUSHAID orders, email support@alviona.online with your order number, the email used at checkout and details of the items concerned. We will provide the appropriate return instructions. Please contact us before sending goods so that your return can be identified and sent to the correct address.

Faulty, damaged, incorrect or missing goods

Contact us promptly if your order is faulty, damaged, incorrect, incomplete or not as described. Where relevant, keep the packaging and provide photographs to help us assess the issue. You remain entitled to the remedies and reasonable return costs required by applicable consumer law. Opening a product does not remove your rights concerning a fault or non-conformity.

UK cancellation rights

For an eligible UK online purchase, you can normally notify us that you wish to cancel within 14 days after delivery. You then have a further 14 days to send the goods back. You may notify us by email or another clear statement of your decision. Statutory exceptions apply, including where a lawful exception applies to sealed health-protection or hygiene goods that have been unsealed after delivery. Merely opening the outer delivery carton does not itself remove your rights.

Take reasonable care of goods while they are in your possession. Where permitted by law, a refund may be reduced for loss of value caused by handling beyond what is necessary to examine a product. This does not limit rights relating to goods that were already faulty or non-conforming.

Return costs and refunds

For an eligible change-of-mind cancellation, you are responsible for the direct cost of returning goods unless we agree otherwise or the law requires us to pay. For faulty, damaged or incorrectly supplied goods, contact us for arrangements consistent with your statutory rights. Keep proof of return shipment.

For a valid UK statutory cancellation, we will refund the amounts required by law, including the original standard delivery charge where applicable. Extra costs for an upgraded delivery method need not be refunded where the law permits. We may wait for the returned goods or evidence that they have been sent, whichever comes first. The refund will be made within the statutory deadline, normally within 14 days of receiving the goods or evidence of return.

Refunds are normally made to the original payment method. The time for an issued refund to appear depends on your bank or payment provider. Contact us if you believe a refund is incorrect or has not arrived.

Orders and subscriptions

To request cancellation before dispatch, contact us as soon as possible. If the parcel has already been dispatched, applicable return and cancellation rights still apply. Cancelling a subscription stops future renewals and does not automatically refund an order already charged or dispatched. See our Subscription Policy.

Your statutory rights

This policy preserves the rights and remedies that apply to you under consumer law, including mandatory protections for customers in the United Kingdom and the United States. The UK cancellation periods described above do not purport to describe the law in every US state. If you have a question about return eligibility for your location or order, contact us before purchasing. Nothing in this policy restricts a right that cannot lawfully be restricted.

Contact

BUSHAID
29 Allerton Close
Borehamwood, WD6 4AF
United Kingdom
Email: support@alviona.online