These Terms and Conditions govern the use of our website and the purchase of T-shirts and other products offered through our online store. By accessing our website, placing an order, or purchasing products from us, you agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before placing an order.
1. Business Information
The online store is operated by:
Company Name: Alviona
Address: 29 ALLERTON CLOSE, BOREHAMWOOD, WD6 4AF
Email: support@alviona.online
Telephone: +44 7802400670
Customers may contact us using the details above regarding orders, products, payments, deliveries, returns, refunds, or other enquiries relating to purchases made through our website.
2. Scope of These Terms
These Terms and Conditions apply to purchases made through our website and govern the contractual relationship between Alviona and customers purchasing products from us.
By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with these Terms and Conditions, you should not place an order through our website.
Nothing in these Terms and Conditions is intended to exclude or restrict any statutory rights that you may have under applicable UK consumer protection law.
3. Products
We sell T-shirts through our online store.
Product pages may contain information including descriptions, available sizes, colours, photographs, specifications, prices, and other relevant product details.
We make reasonable efforts to ensure that product descriptions and information displayed on our website are accurate.
Customers should carefully review the product description, size information, colour selection, quantity, and other available product details before completing an order.
Minor variations in appearance may occur due to differences in lighting, photography, manufacturing processes, materials, or individual screen settings.
Such reasonable differences do not affect your statutory rights where goods are faulty, materially different from their description, or otherwise fail to meet applicable legal requirements.
4. Product Images and Colours
Product photographs are intended to provide a reasonable representation of the products offered for sale.
The appearance of colours may vary depending on the screen, monitor, device, brightness settings, and display configuration used by the customer.
We cannot guarantee that a customer's device will display product colours with complete accuracy.
Where colour is important to your purchase decision, you should review all available product information before placing your order.
Nothing in this section limits your rights where a product supplied is materially different from its description.
5. Product Sizing
Customers are responsible for selecting the appropriate size when placing an order.
Where size information is provided on the product page, customers should review that information carefully before purchasing.
Different styles or products may fit differently.
Where a product received does not match the size ordered or has been supplied incorrectly, customers should contact us using the contact information provided in these Terms and Conditions.
6. Prices
The price payable for a product will be the price displayed on the relevant product page at the time the customer places an order, subject to correction of obvious pricing errors where permitted by law.
Prices may be changed from time to time.
Any price changes will not normally affect orders that have already been accepted.
Customers should review the complete order summary before submitting payment.
Any applicable delivery costs or other charges presented during checkout should also be reviewed before the order is submitted.
7. Ordering Process
Customers may place orders by selecting the desired product, choosing the available options, adding the product to the shopping cart, entering the required checkout information, and completing the payment process.
Before submitting an order, customers are responsible for checking that the information entered is complete and accurate.
This includes:
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Product selection
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Size
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Colour
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Quantity
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Customer name
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Delivery address
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Contact information
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Order details
After an order has been submitted, an order acknowledgement or confirmation may be provided electronically.
An acknowledgement that an order has been received does not necessarily mean that the order has been accepted.
8. Order Acceptance
All orders are subject to acceptance and product availability.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
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A product is unavailable
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Payment cannot be authorised
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Incorrect information has been provided
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An obvious pricing or product information error has occurred
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We reasonably suspect fraudulent or unauthorised activity
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We are unable to fulfil the order for operational or legal reasons
Where an order has been cancelled after payment has been received and no goods are supplied, the relevant payment will be refunded using an appropriate payment method.
9. Customer Information
Customers are responsible for providing accurate and complete information when placing an order.
You should ensure that your name, delivery address, telephone number, email address, and other required information are correct before completing checkout.
We are not responsible for delays or delivery difficulties caused by incorrect or incomplete information provided by the customer, except where responsibility cannot lawfully be excluded.
If you discover an error after placing an order, please contact us as soon as possible at support@alviona.online.
We cannot guarantee that information can be changed after an order has entered processing or dispatch.
10. Payment
Orders must be paid for using the payment methods made available during checkout.
By submitting payment information, you confirm that you are authorised to use the relevant payment method.
Payment may be subject to verification or authorisation by the relevant payment service provider.
An order may not be processed where payment is declined, rejected, reversed, or cannot be authorised.
Customers must pay the full amount shown at checkout before an order can be completed unless another arrangement is expressly offered through the website.
11. Product Availability
All products are subject to availability.
A product appearing on the website does not guarantee that it will remain available until the order has been processed.
In some circumstances, a product may become unavailable after an order has been submitted.
Where we are unable to supply an ordered product, we may cancel the affected item or order and refund any amount paid for goods that cannot be supplied.
We will not substitute a materially different product without the customer's agreement.
12. Delivery
Orders will be delivered to the address provided by the customer during checkout.
Customers are responsible for ensuring that the delivery address is accurate and complete.
Delivery times provided on the website or during checkout are estimates unless a specific delivery date has expressly been agreed.
Unexpected circumstances may occasionally affect delivery.
Where applicable, customers should contact us if an order has not arrived within the expected delivery period.
Our obligations concerning delivery will remain subject to applicable UK consumer law.
13. Risk and Ownership
Risk in the goods will pass in accordance with applicable law.
Where goods are delivered to a consumer, responsibility for the goods generally passes when the customer, or a person identified by the customer to receive them, takes physical possession of the goods.
Ownership of products may remain with us until full payment for the relevant order has been received.
Nothing in this section affects any statutory rights available to consumers.
14. Right to Cancel
Where applicable to a distance purchase, consumers may have the legal right to cancel their purchase without giving a reason.
For most eligible goods purchased online, the cancellation period is generally 14 days from the day on which the customer, or a person nominated by the customer, receives the goods.
If an order contains multiple goods delivered separately, the applicable cancellation period may begin when the final relevant goods are received, depending on the circumstances and applicable law.
To exercise a right to cancel, the customer should clearly inform us of the decision to cancel.
Cancellation requests may be sent to:
Email: support@alviona.online
Telephone: +44 7802400670
Address: 29 ALLERTON CLOSE, BOREHAMWOOD, WD6 4AF
The customer's statutory cancellation rights remain subject to any exceptions provided by applicable UK law.
15. Returns and Refunds
Where a customer validly exercises a legal right to cancel, goods should be returned in accordance with applicable UK consumer law and the return instructions provided by us.
Customers should take reasonable care of products while they are in their possession.
Customers may inspect products to the extent reasonably necessary to establish their nature, characteristics, and functioning.
Where legally permitted, a refund may reflect any reduction in the value of goods caused by handling beyond what would reasonably be necessary to inspect them.
Where a refund is due, it will be processed in accordance with applicable legal requirements.
Any statutory right to a refund, repair, replacement, price reduction, or other remedy for faulty or non-conforming goods is not affected by this section.
16. Faulty, Damaged or Incorrect Products
Products supplied to consumers must comply with applicable UK consumer protection law.
Goods must, where legally required, be:
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Of satisfactory quality
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Fit for their intended purpose
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As described
If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us at support@alviona.online.
Customers should provide sufficient information for us to identify the order and understand the issue.
Depending on the circumstances and applicable law, customers may be entitled to remedies including a refund, repair, replacement, or other appropriate remedy.
Nothing in these Terms and Conditions limits or removes your statutory rights regarding faulty or misdescribed goods.
17. Acceptable Use of the Website
Customers and visitors may use the website only for lawful purposes.
You must not knowingly:
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Use the website for fraudulent purposes
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Attempt to gain unauthorised access to website systems
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Introduce malicious software, viruses, or harmful code
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Interfere with the normal operation or security of the website
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Attempt to obtain information through unauthorised technical methods
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Use the website in a way that violates applicable law
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Submit false or misleading information when placing an order
We may restrict access to the website where reasonably necessary to protect customers, systems, operations, or legal rights.
18. Liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms and Conditions excludes or restricts statutory consumer rights.
To the extent permitted by law, we will not be responsible for losses that were not reasonably foreseeable at the time the contract was formed or losses caused by circumstances outside our reasonable control.
Customers remain responsible for using products in accordance with reasonable care instructions and their intended purpose.
Any limitations contained in these Terms and Conditions will apply only to the extent permitted by applicable law.
19. Changes to These Terms
We may update or amend these Terms and Conditions where reasonably necessary, including to reflect changes to our website, products, operating practices, or legal and regulatory requirements.
The Terms and Conditions applicable to an order will generally be those in effect when the order is placed.
Changes made after an order has been accepted will not remove statutory rights relating to that order.
Customers are encouraged to review the Terms and Conditions available on the website before placing an order.
20. Governing Law, Consumer Rights and Contact
These Terms and Conditions are intended to operate in accordance with applicable laws of the United Kingdom.
If you are a consumer, you retain all mandatory rights and protections available to you under applicable consumer law.
Nothing in these Terms and Conditions is intended to replace, exclude, restrict, or reduce any rights that cannot legally be excluded.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
For questions regarding these Terms and Conditions, orders, products, deliveries, cancellations, returns, or refunds, please contact:
Company Name: Alviona
Address: 29 ALLERTON CLOSE, BOREHAMWOOD, WD6 4AF
Email: support@alviona.online
Telephone: +44 7802400670