This Shipping Policy explains how orders for T-shirts are prepared, dispatched, delivered, and handled during the shipping process. It also outlines customer responsibilities relating to delivery information, receiving parcels, delivery issues, and communication regarding shipments.
Company Information
Company: Alviona
Address: 29 ALLERTON CLOSE, BOREHAMWOOD, WD6 4AF
Email: support@alviona.online
Telephone: +44 7802400670
1. Order Processing
Once an order has been successfully placed and payment has been accepted, the order will enter our processing procedure.
During processing, we may review the order information, confirm payment status, prepare the ordered T-shirts, check the items where appropriate, package the products, and arrange dispatch.
Order processing and delivery are separate stages. The time required to prepare an order is not necessarily included within any delivery estimate shown during checkout.
Orders containing more than one item may require additional preparation before dispatch.
If we are unable to process an order because of incomplete information, payment issues, product availability, or another problem affecting fulfilment, we may contact the customer using the contact information supplied with the order.
2. Shipping Availability
Shipping availability may depend on the delivery destination entered by the customer during checkout.
Customers are responsible for entering a complete and accurate delivery address before submitting an order.
Where delivery is unavailable to a particular address or destination, the customer may be informed during checkout or contacted after the order has been reviewed.
We reserve the right not to dispatch an order where delivery cannot reasonably or safely be completed to the address provided.
3. Shipping Charges
Any applicable shipping charges will be displayed during the checkout process before the customer completes the order.
Shipping costs may vary depending on factors such as the delivery destination, selected delivery service, order size, parcel weight, or other relevant shipping requirements.
Customers should review the complete order total, including any shipping charges displayed at checkout, before submitting payment.
Unless otherwise stated during checkout, shipping charges apply only to the delivery service associated with the relevant order.
4. Delivery Estimates
Where a delivery estimate is provided, it should be treated as an estimated timeframe rather than an absolute guarantee of delivery on a particular date.
Delivery times may be affected by circumstances outside our direct control, including carrier operations, transportation disruption, severe weather, public holidays, unusually high shipping volumes, address problems, customs procedures where applicable, or other logistical circumstances.
We will make reasonable efforts to prepare and dispatch orders appropriately, but we cannot guarantee that an independent delivery carrier will always deliver within an estimated timeframe.
5. Dispatch Confirmation
When an order has been dispatched, customers may receive confirmation using the contact information provided when placing the order.
Where tracking information is available for the selected delivery service, relevant tracking details may also be provided.
Tracking information may not become active immediately after dispatch. Delivery carriers may require additional time to scan and update a parcel within their tracking system.
Customers should ensure that the email address and other contact details entered when ordering are accurate so that important shipping information can be received.
6. Delivery Address
Customers must carefully check their shipping address before completing an order.
The delivery address should include all information reasonably required for successful delivery, such as the recipient's name, building or house number, street information, town or city, postcode, and country where applicable.
Alviona is not responsible for delivery problems caused by incorrect, incomplete, outdated, or misleading information supplied by the customer.
If a customer notices an address error after placing an order, the customer should contact us as soon as possible at support@alviona.online.
We will make reasonable efforts to update the delivery information before dispatch where possible. However, once an order has been processed or dispatched, it may no longer be possible to change the delivery address.
7. Failed or Unsuccessful Delivery
A delivery may be unsuccessful when the carrier is unable to complete delivery to the address provided.
This may occur because no suitable recipient is available, the address cannot be located, access to the property is restricted, delivery information is incomplete, or the carrier is unable to leave the parcel safely.
The carrier may attempt another delivery, leave instructions, redirect the parcel to a collection location, or return the parcel to the sender depending on its procedures.
Customers are responsible for following any delivery instructions provided by the carrier.
If a parcel is returned to us because delivery could not be completed, customers should contact support@alviona.online so that the circumstances can be reviewed.
8. Incorrect Address and Returned Parcels
If an order is returned because the customer supplied an incorrect or incomplete address, we may contact the customer to confirm the correct delivery information.
Additional shipping charges may apply where a parcel must be sent again due to an incorrect address, failure to collect the parcel, refusal of delivery without an appropriate reason, or another delivery issue caused by information or actions outside our control.
Any applicable additional shipping charge will be communicated before redispatch where appropriate.
Customers should therefore carefully review their delivery information before confirming an order.
9. Tracking an Order
Where tracking is available, customers should use the tracking information supplied with their dispatch confirmation to monitor delivery progress.
Tracking updates are generally provided by the delivery carrier and may occasionally be delayed, incomplete, or temporarily unavailable.
A tracking status showing little or no movement does not necessarily mean that the parcel has been lost.
Customers who have concerns about an unusually delayed shipment may contact us at support@alviona.online and provide their relevant order information.
We may review the available shipping information and, where appropriate, assist with enquiries concerning the delivery.
10. Delayed Deliveries
Occasional shipping delays may occur.
Possible causes include severe weather, transportation problems, carrier network disruption, public holidays, high seasonal demand, delivery address issues, operational interruptions, or other circumstances that affect normal delivery services.
If a shipment appears to be delayed, customers should first review any available tracking information.
Customers may also contact us at support@alviona.online if they require assistance regarding the status of an order.
We will make reasonable efforts to review the available information and assist with delivery-related enquiries.
11. Lost Parcels
If a customer believes that a parcel may have been lost during delivery, the customer should contact us as soon as reasonably possible.
Please provide sufficient information to identify the relevant order, including the order details and delivery information where appropriate.
Before treating a parcel as lost, we may review tracking information, delivery status, carrier information, delivery attempts, and other relevant circumstances.
We may also need to allow reasonable time for the carrier to investigate the shipment.
Any appropriate resolution will depend on the circumstances of the shipment and the information available following the review.
12. Parcels Marked as Delivered
If tracking information shows that a parcel has been delivered but the customer cannot locate it, the customer should first check the delivery location carefully.
Customers may wish to check with other household members, reception staff, neighbours where appropriate, safe delivery locations, building management, or any place where the carrier may reasonably have left the parcel.
Customers should also review any delivery photographs, notices, or tracking information provided by the carrier.
If the parcel still cannot be located, customers should contact us at support@alviona.online with their order details so that the issue can be reviewed.
13. Damaged Parcels
Customers are encouraged to inspect delivered parcels and ordered T-shirts as soon as reasonably possible after receiving them.
If a parcel or product arrives damaged, the customer should contact support@alviona.online and provide sufficient information for us to review the issue.
Where reasonably required, we may request photographs of the parcel, packaging, shipping label, or affected product to help determine what occurred during transportation.
Customers should retain the original packaging where possible until the issue has been reviewed.
Shipping damage will be assessed according to the circumstances of the individual order.
14. Incorrect Items Received
If a customer receives a T-shirt that differs from the item ordered, the customer should contact us and provide relevant order information.
Customers should not assume that an incorrect item should be returned to a particular address without first contacting us for appropriate instructions.
We may request photographs or other information reasonably necessary to confirm the item received and compare it with the order.
Once the issue has been reviewed, we will provide appropriate instructions based on the circumstances.
15. Split Shipments
In some circumstances, items from the same order may be delivered separately.
This may occur where different items are prepared separately, shipped in separate parcels, or handled differently during fulfilment.
Receiving only part of an order does not necessarily mean that the remaining items are missing.
Where tracking information is available for separate parcels, customers should review each shipment individually.
If all expected parcels have been delivered and an ordered item is still missing, customers should contact us at support@alviona.online.
16. Customer Responsibility for Receiving Orders
Customers are responsible for ensuring that someone can receive the parcel where necessary or that suitable delivery arrangements are available.
Customers should monitor tracking information where provided and follow any instructions issued by the delivery carrier.
Where a parcel requires collection from a designated location, customers are responsible for collecting it within the period specified by the carrier.
Failure to receive or collect a parcel may result in the shipment being returned.
Any redispatch requirements will be reviewed according to the reason the original delivery was unsuccessful.
17. International Delivery and Customs
Where international delivery is available, shipments may be subject to customs processing or other import procedures in the destination country.
These procedures may affect delivery times.
Any customs duties, import taxes, handling charges, or similar charges imposed by the destination country or relevant authorities are separate from our product and shipping charges unless specifically stated otherwise during checkout.
Customers are responsible for understanding any import requirements that may apply to their delivery destination.
We cannot control customs processing times or decisions made by customs authorities.
18. Changes or Cancellation Before Dispatch
Customers who wish to request a change or cancellation should contact us as soon as possible after placing the order.
Requests may be sent to support@alviona.online.
We will make reasonable efforts to assist where the order has not yet been processed or dispatched.
However, we cannot guarantee that an order can be changed or cancelled after submission because order preparation may begin promptly.
Once an order has already been dispatched, shipping information generally cannot be changed through our order processing system.
19. Circumstances Outside Our Control
Shipping and delivery may be affected by events that are outside our reasonable control.
These may include extreme weather, transportation interruptions, carrier disruption, industrial action, government measures, public emergencies, infrastructure failures, customs delays, or other unexpected events.
Where such circumstances affect an order, we will make reasonable efforts to provide available information and assist customers where appropriate.
A delay caused by circumstances outside our control does not necessarily mean that an order has been lost.
20. Shipping Enquiries and Contact Information
Customers who have questions about shipping, dispatch, tracking, delayed delivery, incorrect delivery details, damaged parcels, or other delivery-related matters may contact us using the following information:
Company: Alviona
Address: 29 ALLERTON CLOSE, BOREHAMWOOD, WD6 4AF
Email: support@alviona.online
Telephone: +44 7802400670
When contacting us about an existing order, customers should provide sufficient order information so that we can identify the relevant transaction and review the enquiry efficiently.
We will use the information provided to investigate the shipping matter and respond with appropriate information or instructions based on the circumstances of the order.